voicast, a voice AI agent platform, handles the conversation between visitors and the reception AI avatar.
| Customer | A provider of a visitor-reception system |
|---|---|
| Product | voicast |
| Adopted | October 2026 |
Challenge
Visitors often half-remember the name of the person they are visiting, or are unsure how it is read.
A spoken reception has to follow restarts and hesitations and confirm the right person. It also needs to keep the conversation natural when a visitor starts speaking mid-reply.
Adoption
The company chose voicast for its tools feature, which calls external systems during a conversation, and its ability to stop replying when the other person starts speaking.
A voicast tenant is created for each reception, and the staff directory’s name readings are used to find the person from the name spoken.
Results and current use
When a visitor says a name and their business, the AI finds and confirms the person and notifies them. Even when a name is unclear, candidates can be narrowed down by reading.
If the visitor starts speaking mid-reply, the AI stops and listens, keeping the exchange natural.
The company plans to keep improving recognition accuracy and conversational flow.
Key features
- Voice AI agent
- Tenants (one per reception)
- Staff directory lookup (tool)
- Handling interruptions
