Generative AI Usage Policy
Shannon LLC ("we" or "the Company") establishes the following policy regarding the use of AI technologies, including generative AI, in our business. We recognize that while the use of AI technology improves productivity and the value we deliver to our customers, it also requires careful attention to information security, copyright, and privacy. This Policy sets out, in writing, the criteria we apply when using AI in our work and the premises on which we propose and implement AI in our customers' environments.
1. Our Basic Stance on Using AI
We actively use generative AI across the design, implementation, and operation phases. Specifically, we incorporate into our work AI services on business contract plans under which input data is not reused for training — including Claude (by Anthropic) — and we maintain an environment in which our members can use them on a daily basis. By positioning AI not as a mere supporting tool but as a premise of our work, we aim to achieve both quality and speed in the value we deliver. At the same time, we do not change our stance that a human always makes the judgment and bears responsibility for AI output.
2. Scope of Application
This Policy applies to generative AI (such as large language models, image-generation AI, and code-generation AI), machine learning services, and software incorporating AI features that we use in our business. It covers proposal, design, implementation, and maintenance and operation for our customers, as well as our internal work (such as preparing materials, code review, and maintaining documentation).
3. Principles of Use
We use AI based on the following principles.
- Handling of confidential information — We do not input confidential information, personal information, or non-public materials provided by customers into anything other than business contract plans we have approved. Input into services where the data may be reused as training data is prohibited.
- Human review — Deliverables generated by AI are always reviewed and verified by a human before being used in our work. For final deliverables to customers, we deliver content that our members have reviewed and corrected.
- Ensuring transparency — When AI output is used in final deliverables to customers, we disclose that fact and the verification process as necessary. When customers ask us to explain our usage policy, we disclose it openly.
- Confirmation of rights — For output derived from the copyrighted works or trademarks of third parties, we confirm the rights involved before use. We do not use output where we judge that it may infringe the rights of others.
- Incident response — If there is a risk of a security incident or information leakage, we promptly suspend use, investigate the scope of impact, and report to the customer as necessary.
4. AI Use in Customer Environments
When proposing and implementing AI services in a customer's environment, we comply not only with this Policy but also with the customer's compliance requirements, contractual terms, and industry regulations. Specifically, we determine the following on a case-by-case basis through individual consultation.
- The type and contract form of the AI service used (the scope in which a business contract plan that does not reuse data for training is required or recommended)
- The range of data that may be input and how it is handled
- The verification process for AI output and the allocation of responsibility
- The retention policy for audit logs and usage history
5. Responsibility and Verification
Ultimate responsibility for AI output rests with our members and with the Company. We take responsibility for verifying AI-generated deliverables before they are provided. We do not reuse information provided by customers as training data without the customer's permission.
6. Revisions
This Policy is revised from time to time in response to changes in AI technology and related laws and regulations. Any revised content takes effect at the time it is posted on this page. In the case of significant changes, we may notify customers individually.