voicast, a voice AI agent platform, handles booking conversations in the AI phone reception of a booking and shift management SaaS.
| Customer | A provider of booking and shift management SaaS |
|---|---|
| Product | voicast |
| Adopted | October 2026 |
Challenge
Dental clinics and repair shops often cannot answer booking calls during treatment or work, and a missed call can mean a missed booking.
The booking and shift management SaaS needed to offer phone booking. Building speech recognition, response generation and the phone-line connection in-house was a heavy undertaking.
Adoption
The company chose voicast because it can check availability in the booking system and register bookings during the conversation.
A voicast tenant is created for each clinic or shop, and the agent checks open slots and takes the booking.
Results and current use
Bookings taken by phone go straight onto the service’s booking board, and a summary of each call reaches staff for easy review.
Clinics and shops can now handle booking calls without interrupting treatment or work.
The company plans to expand handling of calls to change or cancel bookings.
Key features
- Voice AI agent
- Tenants (one per clinic or shop)
- Checking and booking slots
- Call summaries
