The operator manages five locations, including service stations and a maintenance site, in one account and takes maintenance and tire-change booking calls with AI phone reception.
| Customer | A service-station operator (5 locations) |
|---|---|
| Product | AI Reserve Auto |
| Adopted | October 2026 |
Challenge
At the service stations, staff took maintenance and tire-change bookings by phone while also serving customers at the pumps and car wash. In peak periods such as tire-change season, calls came in all at once and staff often had to interrupt their work.
Bookings were managed separately at each location, and checking availability elsewhere meant calling the other station. As a multi-site operator, the company needed to make booking intake and management more efficient.
Adoption
The company adopted AI Reserve Auto, a booking and shift management cloud service for repair shops and tire stores, because it can manage multiple locations in one account and lets AI answer booking calls.
It registered four service stations and a maintenance site, set up a shared service menu, and activated the AI phone reception number to begin operation.
Results and current use
AI answers booking calls and registers the bookings on each location’s schedule. Staff are notified of what was booked, so they no longer need to interrupt their work.
Bookings for all five locations can be checked in one account, making it easier to see the situation across sites.
The company plans to extend its use to staff shift management at each location.
Key features
- Multiple locations
- Service menu
- AI phone reception
- Booking board
- Notifications
