A tablet at head-office reception runs an AI avatar that asks visitors their business and notifies the right person on Google Chat.
| Customer | A security company (100+ employees) |
|---|---|
| Product | AI Recept |
| Adopted | October 2026 |
Challenge
Whenever someone visited the head office, a nearby employee had to stop work, ask what they needed, and find the right person.
With no dedicated receptionist, this work tended to fall on certain employees. The company needed to connect visitors to the right person without making them wait, while reducing interruptions to staff.
Adoption
After a proof of concept confirming that visitors could complete reception simply by speaking to a conversational AI avatar, the company adopted AI Recept, a visitor-reception system for offices.
It registered its staff directory and visit purposes, and set Google Chat as the notification channel.
Results and current use
Visitors speak to the avatar on the tablet. The AI asks what they need, finds the right person and notifies them on Google Chat.
Employees are interrupted less often, and the person being visited can come straight to reception after receiving the notice.
The company intends to carry the courteous guidance it has developed in its security work into its AI reception.
Key features
- AI avatar reception
- Staff directory
- Visit purposes
- Google Chat notifications
