The service sends received, handled, dropped and blocked call events through Webhook Admin to client companies’ chat tools and systems.
| Customer | A provider of an AI phone-answering service |
|---|---|
| Product | Webhook Admin |
| Adopted | October 2026 |
Challenge
The AI phone-answering service notified staff of answered calls by email.
Email is easily buried among other messages, which can lead to missed calls. The service needed to extend notifications to the chat tools and business systems client companies use every day.
Adoption
The company adopted Webhook Admin for its delivery to chat tools and arbitrary systems, retries and delivery logs.
Received, handled, dropped and blocked calls were registered as event types and are sent to Webhook Admin per client company.
Results and current use
Client companies now receive call summaries in chat tools such as Google Chat, and notices that fail are retried.
Because events are separated by call type, client companies receive only the notices they need.
The company plans to extend its use to integrations with client companies’ business systems.
Key features
- Event types
- Destinations per company
- Delivery to Google Chat
- Retries and delivery records
