The platform delivers call events such as start and end to customers’ servers through Webhook Admin.
| Customer | A provider of a voice AI platform |
|---|---|
| Product | Webhook Admin |
| Adopted | October 2026 |
Challenge
Services built on a voice AI platform need events such as call start and end, and summary or recording readiness, delivered to their own servers.
Reliable delivery requires signatures to prevent tampering, retries on failure and delivery logs. Building and running all of this in-house was a heavy burden.
Adoption
The company chose Webhook Admin, a webhook integration service, because it provides delivery with signatures, retries and logs out of the box.
Call and balance event types were registered in Webhook Admin, with a delivery endpoint set for each customer.
Results and current use
Events are delivered with signatures and retried if they do not arrive. Delivery records can be checked in Webhook Admin.
Services built on the platform, such as booking SaaS and phone-answering services, receive call endings and summaries through this delivery.
With no delivery system to run in-house, development can focus on voice AI features.
Key features
- Event types
- Endpoints per customer
- Signatures and retries
- Delivery logs
