The service sends notices of new, changed and cancelled bookings through Webhook Admin to clinics’ and shops’ chat tools and systems.
| Customer | A provider of booking and shift management SaaS |
|---|---|
| Product | Webhook Admin |
| Adopted | October 2026 |
Challenge
The booking and shift management SaaS notifies clinics and shops of new and cancelled bookings in Google Chat, Microsoft Teams, Slack and similar tools.
If the chat service briefly refuses a message, the notice is simply lost. Because booking notices directly affect clinic and shop operations, they had to be delivered reliably.
Adoption
The company adopted Webhook Admin, with its retries, delivery logs and per-destination management, to improve the stability and quality of notifications.
Booking created, changed, cancelled, arrived and day-before reminder events are sent to Webhook Admin, and each clinic or shop registers its own destinations on the settings screen.
Results and current use
Webhook Admin retries notices that fail and keeps a delivery record, so failures can be spotted and their causes checked.
Clinics and shops check each destination with a test send and can pause or resume it as needed.
The company plans to extend its use to integrations with external systems used by clinics and shops.
Key features
- Event types
- Delivery to Google Chat, Teams, Slack and Chatwork
- Retries and delivery records
- Test sends
- Pausing and resuming destinations
