AI Reserve Clinic, booking and reception for medical clinics, is now available

SHANNON LIMITED LIABILITY COMPANY (“SHANNON”) released AI Reserve Clinic (AIリザーブ クリニック), a booking and reception cloud for medical clinics, on October 25, 2026.

Background

At clinic front desks, booking and enquiry calls keep coming in during consultation hours, and staff have to answer the phone while looking after patients at the counter. When the clinic opens and after holidays, calls are hard to get through, and patients are kept waiting.

For patients, having to install an app or create an account just to book can put them off web booking. As more clinics review how they take bookings, they need a system that lets patients book without signing up and lightens the load on reception.

We built AI Reserve Clinic on the same platform as AI Reserve Dental and AI Reserve Auto, both released in October 2026, with wording and reception flows adapted for medical clinics.

What AI Reserve Clinic is

AI Reserve Clinic manages bookings and reception for medical clinics. Web bookings from patients’ smartphones, check-ins on the waiting-room tablet and bookings taken by AI over the phone all appear on the board for each exam room.

It works for any visit to the clinic: first visits, follow-ups, health checks, vaccinations and tests. Each clinic sets its own visit types, durations and number of exam rooms. The screens use the words clinics use: clinic, patient, patient ID, exam room, visit type and consultation hours.

Main features

• Web booking with no sign-up. Patients choose a visit type and an open time without installing an app or creating an account. They check, change or cancel with the link in their email.
• A booking page for each clinic. Each clinic gets its own web booking URL and embed code for its website, and chooses which visit types it takes.
• Booking board by exam room. Every booking from reception, the web, the waiting-room tablet or the phone appears on the board for its exam room, a day at a time.
• Waiting-room tablet check-in. Patients enter their patient ID to check in, book their next visit, and check, change or cancel bookings. When someone taps “Call staff”, a notice appears on the admin screen at the reception PC.
• AI reception (AI tablet reception). A guide avatar on the waiting-room tablet speaks to patients, who can book and check in by voice.
• AI phone reception. AI answers booking calls on a dedicated 050 number for the clinic, confirms the patient by patient ID, and makes, changes or cancels bookings. Bookings taken by AI go straight onto the board.
• Several clinics in one account. Add clinics to one account, each with its own hours, exam rooms, visit types and booking board. Staff can work at more than one clinic.
• Rosters, if you need them. Create rosters, let staff check them on their smartphones and take days-off requests. AI shift planning (an add-on) can build a month of rosters.
• Notifications and roles. Booking confirmations and changes are sent by email. Roles include director, manager and staff, and sign-in works with a Google account, an email link or a passkey.

AI phone reception runs on voicast, our voice AI agent platform, and the AI reception avatar on avacast, our real-time avatar API.

Pricing (excl. tax)

Pricing is the same as AI Reserve Dental and AI Reserve Auto. The booking board, web booking and waiting-room tablet check-in are on the free plan. Add only the AI features you need as monthly add-ons.

Payment is by credit card only. Add-ons can be added or cancelled any time in the admin screen, and a cancelled add-on stays available until the end of the month.

Coming next

We will keep adding features based on feedback from clinics, and will consider integrations with electronic medical records step by step.

Contact

For questions about rollout, use the contact form.

Official site (Japanese): https://clinic.aireserve.jp/