Don't let production errors and logs
get buried.

We capture the errors and logs from your production application, with an error monitoring tool at the center. We make visible where, to whom and how widely the impact reaches, so you can get to a buried error in the fewest steps. We choose tools to fit the project and its cost.

Pain points

Does any of this sound familiar?

The errors and logs are there — but they're no help when it matters. Usually it's because organizing them and designing notifications hasn't kept up.

When an error hits production, you first learn of it from a user's inquiry.
Errors come in by the thousands, but you can't tell which ones matter.
Every incident means SSHing into several servers and grepping around.
You can't trace afterward which release made the problem worse.
There's no policy on log retention or ingestion cost.
Approach

Capture, then narrow down

Error monitoring isn't finished once the tool is installed. It only becomes operational when it connects through to organizing errors and designing notifications.

01

Capture

With an error monitoring tool at the center, we capture production errors and exceptions. Combined with CloudWatch Logs, you can follow through to the related logs in one continuous trail.

02

Narrow down

Through grouping, affected-user counts and release-by-release comparison, we surface only the errors that need attention. We suppress unnecessary errors and alert overload so notifications don't get overlooked.

Scope

Scope

We respect your existing services and tools, and set up only what you need.

01 Tracking

Setting up error monitoring

From embedding it in the application to configuring it for real operation. We separate environments and releases so you can pinpoint exactly where something happened.

  • SDK integration and initial setup
  • Separating environments and releases
  • Source map registration
  • Performance and tracing
02 Triage

Triaging and notifying errors

We classify and group large volumes of errors and make their impact visible. We design notification routes so that only the important ones reach the right person.

  • Error classification and grouping
  • Visualizing affected-user counts
  • Release-by-release comparison
  • Slack / Google Chat / Chatwork notifications
03 Logs

Aggregating and visualizing logs

We aggregate scattered logs into CloudWatch Logs and structure them so they're searchable. You can follow an error and its related logs in one continuous trail.

  • Aggregation in CloudWatch Logs
  • Structured logging (JSON) standardization
  • Search and dashboard design
  • Tracing by request ID
04 Signal

Suppressing noise

We suppress errors that get ignored and alerts that fire too often, so only the notifications that genuinely need action come through.

  • Suppressing unnecessary errors
  • Suppressing alert overload
  • Notification routes by severity
  • Compound-condition alerts
05 Cost

Retention and cost optimization

We review event volume in the error monitoring tool, CloudWatch ingestion volume and log retention, keeping the visibility you need while reining in cost.

  • Optimizing error event volume
  • Reviewing CloudWatch ingestion volume
  • Retention and lifecycle design
  • Long-term archiving (S3 + Glacier)
06 Audit

Retention for audits

We meet the log requirements that audits and regulations call for. From access records to long-term retention, we keep them in a form you can present as an audit trail.

  • Audit log collection
  • Access permissions and view records
  • Long-term retention for audits
  • Presentation in ISMS audits
Process

How we get there

  • 01Free consultation — we ask how your errors and logs are currently emitted and what's troubling the team (30–60 min).
  • 02Assessment — we take inventory of how errors arise, where logs originate, their volume and cost, and prioritize improvements.
  • 03Design and proposal — error monitoring tool selection, configuration, notification design and log aggregation policy, in writing.
  • 04Incremental build — we start by embedding error monitoring, setting it up without taking down your existing service.
  • 05Operation support — we work alongside you for weeks to months, refining grouping and notification quality in real conditions.
Plans

Engagement options

Two options depending on project size. Pricing is provided in writing once requirements are set.

Diagnose

Assessment

  • Inventory of current errors and logs
  • Extracting the important errors
  • Estimating event volume and log cost
  • Report delivered as PDF
Comparison

Compared with the alternatives

Option A

Errors just go to the logs

  • You only find out from an inquiry
  • No way to judge severity
  • Can't trace release impact
  • SSH + grep every time you investigate
Option B

Cloud standard logging only

  • CloudWatch Logs and the like, left raw
  • Unstructured and hard to search
  • Error aggregation and notification are separate
  • Ingestion and storage cost is unpredictable
SHANNON

Capture through to organizing

  • Capture and group errors
  • Visualize impact and release comparison
  • Trace in combination with CloudWatch Logs
  • Through to notification design and noise suppression
Promises

Our promises

01 — Tool-fit Tools chosen to fit the project We select the error monitoring tool to fit the project and its cost, and combine it with CloudWatch Logs.
02 — Signal over noise We narrow down the noise We suppress unnecessary errors and alert overload so only the notifications that genuinely need action come through.
03 — No service down We don't take your service down We embed error monitoring and set up logs incrementally, keeping the impact on your existing service to a minimum.
Related

Related services

Uptime

Website uptime monitoring

Noticing that a site has gone down is covered by our flat-rate uptime monitoring service. 24-hour monitoring from multiple locations, SSL expiry monitoring, a dedicated status page and monthly uptime reports — on a per-site monthly plan.

See the uptime monitoring service
FAQ

Frequently asked questions

A common request. We classify and group errors, visualize affected-user counts, suppress unnecessary errors and set up notification routes — moving you from "just installed" to "able to see and act."
Yes. We review error event volume, CloudWatch Logs ingestion volume and log retention, and bring cost down while keeping the visibility you need. During the assessment we make the cost structure visible and propose from there.
Yes. From audit log collection to access permissions and view records and long-term retention for audits, we design to the required retention period and requirements, and keep everything in a form you can present as an audit trail.
For uptime monitoring we have a separate uptime monitoring service available on a per-site monthly plan. It includes 24-hour monitoring from multiple locations, SSL expiry monitoring, a dedicated status page and monthly uptime reports. We're happy to discuss it together with error and log monitoring.

Get in touch.

Everything you share is treated as confidential.
We reply within two business days of your inquiry.

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